Shipping and Returns

SHIPPING & RETURNS

Shipping Policy

1. Free Shipping Threshold:

Enjoy free standard shipping on orders over $150 within Australia.

2. Expedited Shipping Options:

Expedited shipping options are available at checkout, with delivery times ranging from 1 to 3 business days, depending on your location.

3. International Shipping:

We offer international shipping to select countries. Customers are responsible for any customs fees or import taxes that may apply.

4. Tracking Information:

All orders will receive tracking information via email once shipped. Customers can track their orders directly through our website.

5. Shipping Insurance:

Optional shipping insurance is available at checkout for an additional fee. This protects against loss or damage during transit.

Store Policy

1. Product Warranty:

All alarms and alarm kits come with a 12-month warranty against defects in materials and workmanship. This warranty does not cover damages caused by misuse, improper installation, or normal wear and tear.

2. Return Policy:

Customers may return unopened items within 30 days of purchase for a full refund. For opened items, returns are accepted within 30 days for an exchange or store credit, provided the item is in original condition. Customers are responsible for return shipping costs.

3. Customer Support:

Our dedicated support team is available Monday to Friday, 9 AM to 5 PM AEST. You can reach us via our website or or by phone at 1300 915 545.

4. Installation Guidance:

Detailed installation guides and video tutorials are available on our website for all products. We encourage customers to refer to these resources before installation.

5. Safety Information:

Safety guidelines for using alarms and kits in caravans will be provided with every purchase. Customers are encouraged to read this information thoroughly to ensure proper use.

Compliance with Australian Laws

Australian Consumer Law: Our policies comply with the Australian Consumer Law, which provides consumers with rights regarding faulty goods and services.

Privacy Policy: We respect your privacy and handle your personal information in accordance with the Australian Privacy Principles (APPs). For more details, please refer to our Privacy Policy on our website.